Return and Refund Policy

At SYL-X, we are committed to providing you with an unforgettable customer experience. We understand that, despite our best intentions, a product may sometimes not fully meet your expectations. That is why we have implemented a clear and free return policy to ensure your complete satisfaction.

For any questions or assistance, please do not hesitate to contact us at cc@syl-x.tech 

1. Return of products

We accept the return of products only under the following conditions:

1.1 Exchange

• No exchanges: We do not offer exchanges on products. If you want another product, we invite you to place a new order.

1.2 Right of withdrawal

• Deadline: You have fourteen (14) days from the date of delivery to exercise your right of withdrawal.
• Conditions: The product must be returned in its original condition, complete (including packaging, accessories and instructions), and must not have been unsealed .
• Exceptions: The right of withdrawal does not apply to goods listed in Article L221-28 of the French Consumer Code (e.g.: personalized, perishable items, unsealed audio/video recordings, and digital content not provided on a tangible medium).

1.3 Defective or damaged product

We accept the return of defective or damaged products only under the following conditions:

• Notification period: The buyer must report any defective or damaged product on the day of delivery or the next business day .
• Conditions: The claim must be accompanied by photos or videos as the case may be, and the product must be returned in its original packaging.
• Note: If the packaging is damaged during transport but the product remains intact, no returns will be accepted .

- Return requests should be sent to the following email address: cc@syl-x.tech

- Accepted returns must be sent by the customer to the following address:

M KBusiness International Trading Co., EURL

Building B, 34, avenue Ollivary, 13008 Marseille, France

2. Fees

2.1 Return and restocking costs

• No Fees: No return or restocking fees will be applied.

2.2 Return label

• No Fee: A return label is provided free of charge. Simply download and print it to make the return process easier.

3. Reimbursement

• Deadline: Reimbursement will be made within seven ( 7) days of receipt of the returned product.
• Refund Method: Refund will be made via the original payment method used during purchase.

4. Delivery conditions

• Reporting of anomalies: The buyer must check and refuse any item damaged upon delivery by indicating the anomalies on the delivery note. Any delivery problem must be reported within two (2) business days .
• Incorrect or incomplete address: In the event of an incorrect or incomplete address, the buyer will be responsible for the reshipping costs.

By making a purchase, you agree to the terms of this return policy.